Monomoy Residents Assail Short-Term Rental Property

Monomoy Residents Assail Short-Term Rental Property

Inhabitants of Monomoy on Thursday assailed a small-term rental property owned by The Copley Team which they say has brought sounds, trash, drunken get-togethers, and targeted visitors to 1 of Nantucket’s most exclusive neighborhoods. 


The opinions arrived in the course of a listening to just before the Zoning Board of Appeals, as the Monomoy residents urged the board to find that The Copley Group’s use of the home only as a commercial shorter-term rental in a residential community constituted a violation of Nantucket’s zoning code. 


Matthew Westfall, a seasonal resident who owns a property following doorway to The Copley Group’s short-time period rental at 32 Monomoy Highway, explained it “has brought nothing at all but trouble to Monomoy and abutters,” even though rattling off a checklist of alleged incidents stemming from renters there, which include: felony trespass illegal slicing of trees excessive sound and “raucous” events these types of as one particular household social gathering that attracted “over 200 young children.” 


The Copley Team, Westfall explained, experienced proven by itself to be “self-serving, litigious, and unwilling to behave with any feeling of deficiency to their neighbors, our local community, or the fragile natural environment. I did not get so significantly as an apology.” 


The Zoning Board of Appeals, however, remained unmoved. As it had carried out in previous and identical issues of short-term rentals all over Nantucket, the board voted unanimously to deny the charm, and affirmed constructing commissioner Paul Murphy’s determination that the short-time period leasing of the assets constituted an allowable residential use.


“32 Monomoy Street staying used as a limited-expression rental does not violate the zoning code,” Murphy claimed. “It’s nonetheless a residential use, which is why I declined taking enforcement motion.”


Neighbors of the residence in Monomoy, however, were incredulous with that final decision. 


“It’s not an proprietor-occupied property,” explained Hale Everets, of 46 Monomoy Road. “It would seem very clear this is a for-profit business currently being run out of the residence. To say men and women slumber and try to eat there is obfuscating the real use of the property.”


Everets identified as on Murphy to even further clarify his reasoning. 


“It’s still a residential use” Murphy responded. “The exercise is no unique than any individual else occupying the house, sleeping, eating and applying the dwelling. I you should not feel it’s a commercial use.”


The zoning obstacle was initiated by Monomoy house owners Jeff McDermott, Matthew Westfall, Stephen Kitchum, Rob and Deborah Landreth, and Mark Wilmot, who asked for an enforcement motion against

32 Monomoy Highway. Their legal professional, Nina Pickering-Prepare dinner, of Anderson Kreiger, argued that The Copley Team was operating 32 Monomoy Road strictly as a limited-term rental, and that it’s “use as a professional property is prohibited” in the LUG-1 zoning district.


Though Westfall acknowledged that he rents his personal home all through the summer months months on a quick-time period basis, he differentiated his rental action from how the Copley Group utilizes 32 Monomoy Highway. Westfall mentioned his loved ones employs the property in the shoulder year, when 32 Monomoy Highway is never ever owner-occupied. Westfall stated his household is careful and considerate about who is allowed to lease their home and when, whilst the Copley Team has rented to teams throwing a bachelor celebration. 


“Our guests hire several months at a time,” Westfall explained. “As this is our most important property and we care deeply about our community, we’re hands-on with our rental process. The Copley Group’s full-time brief-phrase renting is fundamentally different.”


Other Monomoy people said their charm was exceptional, for the reason that of the character of The Copley Group’s use of the property strictly as a industrial short-term rental. 


“You’ve in no way deemed a home that is incontestably made use of solely for short-phrase rental functions,” said Franci Neely. “To argue that is household turns frequent perception on its head. To use that rationale, 1 could make a lodge there and declare it is household. That is fake.” 


Neely  mentioned it was unfair to each people and the police to place the stress on them to watch and item to the negative impacts developed by The Copley Group’s limited-term rental. 


“It’s incredibly inequitable to spot a burden on the neighborhood to become vigilantes,” Neely claimed. “If you complain you happen to be labeled as a nag or sourpuss. If you really don’t complain, Copley’s lawyers say ‘no hurt, no foul.’ I hope we really don’t resort to just possessing the law enforcement obtaining to monitor these regrettable situations…Just since you have Copley in Boston with Boston legal professionals, really don’t allow them override the passions of the Monomoy residential community.”


Ketchum, a single of the Monomoy residents who introduced the attraction, described how his mother’s 88th birthday celebration was disrupted by a party of 25 men and women on the deck of The Copley Group’s rental. 


“It was extremely disruptive and marred what was or else a wonderful and meaningful celebration,” Ketchum said. “It’s an unyielding problem for me and the relaxation of the neighbors. It’s unacceptable.”


Lawyer John Hofmann, who represented The Copley Group in the course of the hearing, cited Nantucket’s “longstanding custom and history of small-expression rentals by people today who have assets in Nantucket” in asking the Zoning Board of Appeals to reject the charm. 


“It does not violate the bylaws,” Hofmann said. “It’s a private residential use. By definition, it is not commercial…Investment properties like this have a extended-standing heritage, for excellent explanations, for the tourism business.”


At the summary of the hearing, there was basically no discussion between the customers of the Zoning Board of Appeals about their class of motion. 


“We’ve experienced this form of attractiveness just before us right before, and we have been dependable in our determination generating,” mentioned ZBA chair Susan McCarthy. Look at the entire hearing underneath:

It is unclear where by the circumstance goes from listed here, on the other hand, a equivalent the latest charm involving
a quick-time period rental dispute on West Dover Street, is currently pending right before the Massachusetts Land Court docket.


These neighbor-versus-neighbor disputes were being between the factors why the Organizing Board and Planning & Land Use Services office had sought voter approval last Could for Posting 42, a zoning bylaw amendment that would have codified quick-phrase rentals and authorized them by right in all zoning districts. But that energy was punted, together with ACK Now’s bid to even further limit small-expression rentals owned by non-people, to the new Short-Term Rental Get the job done Team that proceeds to fulfill, but has nonetheless to formulate a warrant posting for City Meeting’s consideration. 


The lawsuits, requests for zoning enforcement, and the competing City Meeting proposals relating to limited-phrase rentals all arrived in the aftermath of a 2021 Massachusetts Supreme Judicial Court docket (SJC) conclusion involving short phrase rentals recognised as

the Lynnfield scenario, or the Styller situation.


The situation arrived at the SJC immediately after Alexander Styller, the owner of a home in Lynnfield, Mass., appealed a determination by the local constructing inspector that prohibited him from offering small phrase rentals of his house dependent on the simple fact it was positioned in a residential zoning district. Following losing at the community Zoning Board and the Land Court, Styller appealed to the SJC, which also ruled to uphold the constructing commissioner’s choice. The decision stated: “short-term rental use of a just one loved ones residence is inconsistent with the zoning reason of the one-home zoning district in which it is located, i.e., to protect the residential character of the neighborhood.” There is disagreement on how the circumstance could translate to Nantucket, or if it applies at all.

City Council: ARPA Programs Missing Some Residents | News, Sports, Jobs

City Council: ARPA Programs Missing Some Residents | News, Sports, Jobs

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The Jamestown Metropolis Council discussed new American Rescue Strategy Act funding resolutions for the duration of Monday’s Metropolis Council get the job done session. If the proposed resolutions are handed at the stop of the month, the council will have allotted more than $20 million in ARPA funding.
P-J photo by Timothy Frudd

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The Metropolis Council is looking at resolutions this thirty day period that would depart much less than $8 million in American Rescue Prepare Act funding out there for upcoming courses.

Finance committee chairwoman Kimberly Ecklund, R-At large, said it is a “scary thought” to depart fewer than $8 million in ARPA funding for the town.

“As of currently, all the things that has been accepted now by council equates to $18,831,713,” she claimed. “That complete would go up if we ended up to approve these as composed right now to $20,081,713, leaving a full of $7,997,432.”

Ecklund stated the remaining whole in ARPA funding is “not much” when in comparison to the quantity of packages and suggestions staying mentioned by the City Council and the administration.

Two of Monday’s proposed resolutions with ARPA funding have been discussed at duration in the two the finance committee assembly and the council’s full operate session.

Ecklund advised the council the finance committee experienced mentioned the resolutions and experienced a pair questions and issues for the city comptroller to deal with before the council’s voting session at the conclusion of the month.

If the two resolutions in issue are handed as published, $500,000 will be reappropriated from the Residence Advancement Incentive application in order to fund the city’s Senior Citizen Household Advancement Incentive software. Metropolis officers have also asked the Town Council to approve an extra $500,000 for the Senior Citizen Dwelling Enhancement Incentive system.

The finance committee expressed considerations that the Senior Citizen House Enhancement Incentive software would have $1.5 million, even though the Home Advancement Incentive system accessible to the relaxation of the group would have no funding.

Ecklund questioned Mayor Eddie Sundquist if programs for the property enhancement incentive program experienced been sent out and if the metropolis experienced finished anything with the system currently. She warned that taking away funds from the house advancement system could be perceived as disregarding portion of the inhabitants of Jamestown when favoring only just one part of the populace.

“Nothing has been done with the property incentive enhancement plan besides the senior citizen plan,” Sundquist said. “We did that application to start with. When we rolled out the system, we acquired $1.8 million in request, which has been fairly common.”

Even though the Senior Citizen Property Improvement application is constrained to a certain inhabitants in the town, Sundquist said the Residence Improvement Incentive application would provide any individual who invested more than $5,000 in household repairs with a funds rebate. Having said that, he explained the town does not currently have the funding to grant awards to all the senior citizen candidates and nonetheless fund the Home Advancement Incentive system. Added ARPA funding would be needed to meet up with equally demands having said that, the metropolis is hesitant to allocate much too a lot of the remaining ARPA funding.

Ecklund said she believes the council supports additional funding for the senior software but discussed the council also does not want to neglect other inhabitants in the town.

“I never consider anyone is opposed to expanding the seniors,” Ecklund claimed. “It’s just that high-quality harmony of not forgetting an individual else.”

Councilwoman Marie Carrubba, D-Ward IV, agreed with Ecklund’s issue and explained she is obtaining calls from worried citizens who are not qualified for the senior software.

One particular example Carrubba shared was the situation house owners in the city are acquiring with men and women breaking into their garages and unsecured locations of their residence. She said the inhabitants she has talked to have expressed concern about not getting the finances to make enhancements to their properties to make them more secure.

“There are men and women in the middle who are not 62 nonetheless and they might not have a critical incapacity, but they could be doing work two section-time work opportunities to check out to make ends fulfill,” she claimed. “You simply cannot just say it’s constantly for one demographic only. I assume we want to look at some of the other folks.”

Carrubba warned that a lot of people today in the group are “feeling uncomfortable” for the reason that they do not know how to shield their homes and garages from burglars without having earning high priced enhancements to their homes.

“We’re not just working with seniors obtaining these difficulties,” she reported. “These are persons that really don’t fulfill the senior age qualification.”

Sundquist mentioned his administration will take into account other funding possibilities for the two systems and is open up to any ideas from the Metropolis Council.

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Mayfield care home decor affecting residents quality of life

Mayfield care home decor affecting residents quality of life

Thera (Scotland) function the property in Dougall Court, Mayfield, which gives residential treatment to up to five older people with learning disabilities.

On the other hand operators arrived beneath fire for not carrying out residence advancements with a Care Inspectorate report branding its dwelling space ” useful rather than generating a heat, homely environment”.

Workers at the property had been praised by inspectors for their treatment and dedication to the citizens and the operate they do.

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But while inspectors graded the staff team’s performance as a quality 4 or ‘good’, they could only give support made available an ‘adequate’ grade 3, due to the fact they claimed having said that challenging workers tried out to preserve the residence thoroughly clean, the decor was these that it was tricky to do.

They gave the placing a ‘weak’ quality 2, purchasing the household to come up with an motion program to deal with the failings in the house by June 12.

And they warned: “Should it be concluded from the action plan that the lodging was not in good shape for objective, then choice accommodation solutions ought to be explored.”

A spokesperson for Thera (Scotland) said it had been on the lookout for new premises but experienced been unsuccessful.

The treatment property in Dougall Court docket, Mayfield

They stated: “It has been recognised for some time that the residence does not meet the demands of the men and women. As a consequence, we have been seeking for suited option housing, but to date, none has been identified.

“In the meantime, a strategy of refurbishment has been intended, but it has been disrupted due to Covid constraints.

“We are doing work with the folks we help, their households, staff, nearby authorities and other key stakeholders.”

Criticising the condition of the home, adhering to a small observe check out previously this month, the inspectors said: “Over the earlier couple of several years, we have develop into increasingly involved about how fatigued the décor was hunting and how the format of the house would carry on to fulfill peoples’ requires as they grow to be more mature and frailer.

“We concluded at this inspection that as folks have develop into more mature and their mobility demands are slowly but surely escalating, the style and design and layout of the building has a unfavorable impact on the high quality of existence for the men and women who reside there.

“Living room was purposeful rather than building a warm, homely atmosphere to fulfill people’s demands and preferences. There was a absence of interest to requirements these kinds of as homely touches, decoration, and the qualityof household furniture.”

The inspectors report gives the property right up until August to carry out work including laying new carpets, strengthening the decor to build a warm and welcoming living atmosphere, making sure the decor can be successfully cleaned and that crucial repairs and redecoration are logged and carried out inside timescales.

Morag Barrow, Joint Director of the Midlothian Wellness and Social Care Partnership claimed the partnership is working with the house operators to enhance the facility.

She reported: “We’re working with this third sector voluntary company and the Treatment Inspectorate to handle the issues highlighted in the inspection report, like the layout and décor of the treatment property, to make positive residents appreciate a superior common of treatment and top quality of everyday living.”

South Hills Home Show gives residents “one-stop-shop” for renovation | South Hills Living

South Hills Home Show gives residents “one-stop-shop” for renovation | South Hills Living

By Trista Thurston

Although trapped at home through the pandemic, lots of of us seemed at our surroundings and questioned, “how can I make this greater?”

Renovation tasks and gardening alike flourished in the course of lockdown orders, and the momentum does not look to be slowing down. Now that our recent wave of COVID-19 is seemingly permitting up, folks are coming out of isolation once again to beautify their particular areas.

Expending on residence improvement projects amplified by an average of $745 for each domestic in 2020, according to a HomeAdvisor’s 2021 Condition of House Shelling out report.

With holidays and other journey options place on keep, quite a few individuals place that funds in its place into landscaping, paint, tiles and extra.

Although lots of regular enhancement projects call for the skills of a experienced contractor, many others are quickly a Do it yourself weekend endeavor. No subject your ease and comfort degree or willingness to entire a renovation project, there is one thing for everyone at the future South Hills Household Present.

Display manager Rocco Lamanna said neighborhood house owners will all be in a position to locate something to support with their endeavors no issue what venture they are searching to comprehensive. There will be 200 booths loaded with regional gurus and a significant range of contractors and service vendors. All of the suppliers are community to the area or serve the South Hills, earning it an simple “one-halt-shop” for individuals looking for a assisting hand tackling their household venture.

There’s also more to offer than strictly items in the property improvement arena. Lamanna extra that there are crafts, wine, meals and other farmers market place-esque funds and have style sellers so family members can make a full outing of the show.

Lamanna claimed the trend of wanting to remodel residences considering the fact that we have been stuck in them for so extended has continued, but things are coming back.

Particularly with the most current spike in COVID circumstances easing fairly just lately, men and women are getting more ready to permit contractors and other employees into their individual areas. On the other hand, source chain difficulties and labor shortages still proceed to plague not just the renovation market, but the business local climate as a whole. Regardless of that, Lamanna mentioned points are seeking up, and the approaching expo is a great place to look if you’re hoping to spruce items up.

The ninth yearly South Hills Household Display runs March 18-20 at the Interesting Springs Sporting activities Complex. Hrs are 3-8 p.m. Friday, 10 a.m. to 6 p.m. Saturday and 10 a.m. to 5 p.m. Sunday. Parking and admission are the two cost-free.

Parking is out there in the close by Lowe’s lot, with a absolutely free shuttle operating by means of the duration of the party.

For more details, pay a visit to southhillshomeshow.com.

‘It’s a conspiracy’: Huntington Beach mobile home residents allege rent gouging

‘It’s a conspiracy’: Huntington Beach mobile home residents allege rent gouging

Lynn Plumb has lived in the Skandia Cell State Club in Huntington Seaside considering the fact that the late 1980s.

The 86-yr-previous has a cozy cell residence which she maintains on her preset Social Security cash flow and what she calls her “measly” personal savings.

She doesn’t want to depart. The place would she go? Plumb had two sons who have presently passed absent. She could reside in the basement of her daughter’s residence in Buffalo, N.Y., but she’d undoubtedly relatively continue to be in Surf Town.

“I just cannot even photo leaving below,” Plumb stated. “All of the men and women listed here are like household to me.”

Plumb and a lot of Skandia inhabitants, although, say they’ve been unfairly pinched for the very last various months, given that Investment decision Assets Team acquired the 167-unit senior home from the Coulter Loved ones Belief last August.

IPG raised their place rents $75 a thirty day period every yr for the future 3 a long time, larger sized lease hikes than they’ve previously witnessed. The corporation, which owns about 100 mobile household parks nationwide, has presented the people extended-time period leases to sign, but several really don’t really feel like that’s in their ideal interests, both.

In addition, Skandia Residence Proprietors Assn. president Carol Rohr stated residence values have plummeted because IPG elevated the area lease for new household consumers from $1,445 to $2,195 for each thirty day period.

That’s the price to lease the living place — on top rated of owning the cellular house alone.

Bob Herold, 89, seated in his wheelchair, demonstrates against the rent increase on Tuesday in Huntington Beach.

Bob Herold, 89, seated in his wheelchair, demonstrates in opposition to the lease increase with fellow Skandia Mobile Country Club citizens on Tuesday in Huntington Beach.

(Kevin Chang / Employees Photographer)

Rohr explained IPG justified the maximize in hire by publicizing a hire comparison that integrated seven of the 17 mobile dwelling parks in Huntington Beach.

“Of people parks, in the last seven years, six of the cell household parks have been obtained by corporate conglomerates that have raised rents to levels that people can no extended manage,” Rohr reported. “It’s a conspiracy, truthfully, to get rents a great deal increased for all mobile property parks in Huntington Seaside.”

IPG regional manager Valerie Ayala, achieved by mobile phone on Wednesday, declined to comment.

Rohr and quite a few of her fellow inhabitants picketed in front of the Skandia park on Bolsa Chica Street on Tuesday, the very same evening they spoke in front of the Huntington Beach City Council carrying shirts that go through “S.O.S. — Save Our Seniors.” They are trying to get a rental stabilization ordinance on the ballot in November for cell dwelling parks in Huntington Seashore, not all rentals.

The metropolis passed Evaluate EE in 2002, which prohibits RSOs, but Rohr stated the Skandia people are in search of what’s known as a “carveout” to Portion 803 of the City Constitution that would let for rent increases of 3{d4d1dfc03659490934346f23c59135b993ced5bc8cc26281e129c43fe68630c9} or the Consumer Selling price Index, whichever is significantly less.

HOA President Carol Rohr, 65, plays with Ellie, her 12-year-old chihuahua mix, in her home at Skandia on Tuesday.

HOA President Carol Rohr, 65, performs with Ellie, her 12-12 months-old chihuahua combine, in her property at Skandia Cell Country Club on Tuesday in Huntington Seashore.

(Kevin Chang / Team Photographer)

Gina Alexander, 62, a retail supervisor, life in the Skandia park with her husband Dan Pantano, 67. She stated her spouse is a retired minister and on Social Safety but has been a Lyft driver for the final 6 months to make ends meet up with.

“One of the causes we chosen this park was that we felt safe in the reality that it wasn’t corporate-owned and that it would stay in the family,” Alexander mentioned. “We realized what the lease adjustments would be every single year, which was in no way a lot more than 3{d4d1dfc03659490934346f23c59135b993ced5bc8cc26281e129c43fe68630c9}, about $30-40 a yr. Now it’s gone to $75, which is not horrendous, but it is hurtful to a ton of persons that are on preset incomes. Soon after the a few a long time, we’re concerned that they’re likely to just raise, elevate, raise.”

IPG also experienced two representatives simply call into Tuesday night’s City Council assembly. Ayala talked about that IPG has made available a rental assistance program by the Manufactured Housing Instruction Believe in, which two Skandia citizens have utilized for. The method offers 10{d4d1dfc03659490934346f23c59135b993ced5bc8cc26281e129c43fe68630c9} off a resident’s rent.

Even so, the MHET subsidy has qualifications this kind of as the applicant’s genuine value (in addition to his or her cell home) are not able to exceed $20,000, the place on which the applicant resides is not controlled by rent command, and not more than 10{d4d1dfc03659490934346f23c59135b993ced5bc8cc26281e129c43fe68630c9} of the inhabitants of the park are already acquiring help.

A prerecorded concept when calling MHET states that all new programs have been delayed indefinitely.

Residents demonstrate against the rent increase at Skandia Mobile Home Park on Tuesday in Huntington Beach.

Residents, from right to still left, Terry Brewer, Steve Warntjes, Linda and Michael Barnhill show against the lease increase at Skandia Cellular House Park on Tuesday in Huntington Seashore.

(Kevin Chang / Personnel Photographer)

IPG president of residence administration Julie Rodriguez also known as into the assembly and claimed the company programs to very own Skandia for several a long time. She famous that IPG has by now invested $85,000 in asphalt repairs and $15,000 on new pool home furnishings for the house.

“The residence taxes have been reassessed in the amount of money of $290 for each internet site, for every thirty day period,” Rodriguez explained all through general public reviews. “The hire boost of $75 does not virtually go over the enhance in assets taxes of the group, but we kept the maximize very low in get to make sure each resident can continue to be in their property.”

Rohr counters that the citizens need to not be anticipated to pay back taxes for an action they had no manage more than or expertise of.

“This is taxation without the need of illustration,” she reported in an email.

Michael Lugenbuehl hopes for relief speedy. Lugenbuehl, 61, has lived in Skandia for 3 several years with his wife Julie, 70.

“She would like to retire, but we just couldn’t afford it but,” Michael Lugenbuehl claimed. “We undoubtedly can not manage this. Some individuals are saying, and I entirely concur, the joy is just out of this location now. The sensation of freedom is all but absent right here. We are free of charge to fork out to beyond our usually means, we are cost-free to depart, but we’re not no cost to keep right here in a reasonable way.”

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FEMA answers questions at Lowe’s Home Improvement for Mayfield residents rebuilding homes | News

FEMA answers questions at Lowe’s Home Improvement for Mayfield residents rebuilding homes | News

MAYFIELD, KY– The FEMA mitigation staff is set up at Lowe’s in Mayfield for those people in have to have. They are answering any questions twister victims might have. If they are not able to help you, they’ll come across a person that can. 

It was a active working day at Lowe’s in Mayfield. Through the entry doors, the FEMA mitigation crew is ready to aid tornado victims. Jimmy Mullins is just 1 member of the mitigation group.






Jimmy Mullins

“Most of the people today that occur in below are strictly searching for substance to give them tips on how to construct back again safer and much better,” says Mullins.

He says they are going to be here right up until the finish of future week. They are supplying information about rebuilding and repairing, ideas when selecting a contractor and coping approaches for small children right after the tornado. As men and women are starting to obtain their FEMA aid, extra folks are purchasing for provides. Eugene McFee with the mitigation team states they are encouraging rebuild for the long run.

“We are here to assist them rebuild back superior and stronger not just rebuilding back again to wherever they ended up. Which is the most significant aspect of FEMA because like I reported these storms are turning into much more and additional popular,” says McFee.






Wheelbarrow

Throughout this process, they’re asking for your endurance mainly because they’re at present in the appeals system. La-Tanga Hopes with FEMA suggests it just can take time.

“That will take time. If you might be obtaining problems with your charm process, I would advise going into one particular of the Catastrophe Recovery Facilities. We’re specialists at that, so we can enable,” states Hopes. “We’d really like to be able to present men and women with that assistance, and we can also expedite that system by obtaining your application processed.”






La-Tanga Hopes

Hopes is also inquiring you to preserve your receipts when you purchase resources for rebuilding. If you’ve got acquired a grant, she claims you may perhaps have to have to exhibit individuals later on. The mitigation crew is also answering basic queries about the FEMA process. McFee claims despite this community’s loss, they’re even now resilient. 

“When people are coming in, they’re joking with us. They are however laughing. Ya know, they are thankful that we are right here, and I am thankful to be listed here and assistance as quite a few men and women as achievable,” suggests McFee.






Eugene McFee

The deadline for the catastrophe relief software is approaching rapid. Hopes encourages you to use prior to February 11th.

“We are inquiring as many people today that truly feel like they’ve been impacted by that twister on any level to please get your disaster relief support software in. We would love to be capable to assist,” claims Hopes.






Lowe's shopping cart

If you have to have to submit an application, you can simply call 1-800-621-3362 or click this website link to post an on the internet software. If you’re pissed off with the procedure or your situation, they have a counseling hotline. You can contact them at 1-800-985-5990.